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Our Booking Policy

Our Booking Policy

Your Beauty and Massage Specialists in Townsville
A place to come to be pampered, relax & rejuvenate

Our Booking Policy

At Beau Shea Massage and Beauty we understand every now and then things happen in life and plans need to be changed at the last minute.

But we wanted to quickly remind our clients that our salon is a small local business that rely on having our clients arrive to their booked appointment, and also at their booked time. This allows us to not only keep the doors open to offer the expert and amazing one on one experiences, but it allows us to also be able to pay our expert and professional therapists that are excited to see you and are waiting to look after you.

If for some reason you are unable to attend your appointment we do require 24 hours notice to cancel or reschedule so that we can offer the allocated time slot to another client wanting some pampering and this will ensure you are not invoiced for the full amount of the treatment if we do not receive the required 24 hours notice.

We greatly appreciate your support of our business and we will endeavor to provide the utmost professional service to you at every appointment and that is why we always send a reminder SMS and email 48 hours prior to your up coming appointment. If we do not receive confirmation we will call you. If you are unable to be contacted at that time we will leave a message but if you fail to make contact we will have no option but to cancel your appointment.

Thank you so much for understanding and taking the time to respect our Booking Policy.